Projects

When WhereTo transitioned into Melon, a consolidation between two admin dashboards was necessary to provide existing clients important reporting data. I was tasked with heading a user research project to consolidate existing features with new data points and designs within Melon. 

Most of my day-to-day projects included testing new and existing features on our booking platform. My research methods include recruiting users, creating research guidelines, leading usability tests, and presenting my findings to the product team. As the first UX Researcher on the team, this is the process I defined as our UX best practices.

My first role at WhereTo was for a Product Support Manager for a remote team of support agents. In this role, I created the process of how product issues are escalated and how user feedback was tracked, as well as defined the information architecture and content within our Help Center. While some of the article ownership has now passed to others who have made updates, most of the content was written by myself and rebranded to Melon once I transitioned to a full-time researcher. 

After our product launch, I lead a user research project with the goal of improving our content organization and algorithm for our search results. This process included recruiting participants, creating a research guide, leading usability tests, analyzing data, and presenting a key findings summary to stakeholders.

WhereTo was our original travel booking platform that was eventually rebranded as Melon. Projects focused on Help Center content creation, user experience data analysis, as well as business card and swag designs.